Girls Of Elegance Ltd Information

Girls Of Elegance Ltd Information

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Wide Fitting Shoes
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Information

About Us Girls Of Elegance Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Girls Of Elegance Ltd
Sales Department 46 David Way Poole Dorset BH15 4QX United Kingdom
Phone: 0845 8385143
Fax: N/A
Email: sales@girlsofelegance.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Last Postage Dates are as follows to guarantee before Xmas Delivery:

2nd Class - 18th December
1st Class - 20th December
Special Delivery - 23rd December
International - Dependant on location so not guaranteed after the 5th December.

Our Christmas Opening Hours for 2008 are as follows: -

Tuesday 23rd December - Open until 5.00pm and then closed until Monday 5th January 2009 where normal working hours will resume.

We will however be contactable via e-mail on sales@girlsofelegance.co.uk for all enquiries through the christmas period.

Shipping And Handling All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents,. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

DAMAGED IN TRANSIT - CLAIM TIME LIMITS

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. Do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

SHORTAGE

It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

INCORRECT GOODS

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items.We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems.

NON DELIVERIES

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale.

Last Postage Dates are as follows to guarantee before Xmas Delivery:

2nd Class - 18th December
1st Class - 20th December
Special Delivery - 23rd December
International - Dependant on location so not guaranteed after the 5th December.

Our Christmas Opening Hours for 2008 are as follows: -

Tuesday 23rd December - Open until 5.00pm and then closed until Monday 5th January 2009 where normal working hours will resume.

We will however be contactable via e-mail on sales@girlsofelegance.co.uk for all enquiries through the christmas period.

Delivery Schedule * Please note that all of bridesmaids dresses specify a 7 - 10 working day for delivery, therefore the delivery option you select determines how the order is shipped once we receive the items at our offices for despatch *

We hold a large amount of stock, and aim to despatch all orders within 72 hours for delivery within 3-4 days. If we are not able to do so, then we will inform you and you may, if you wish, cancel the order and we will fully reimburse you.

We strongly suggest that, upon receipt, you inspect the goods and advise us if the delivered goods are not what you ordered or are faulty.

We will not be under any liability to you for any delay or failure to deliver if the same is wholly or partly caused directly or indirectly by circumstances beyond reasonable control.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty or care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights.

Last Postage Dates are as follows to guarantee before Xmas Delivery:

2nd Class - 18th December
1st Class - 20th December
Special Delivery - 23rd December
International - Dependant on location so not guaranteed after the 5th December.

Our Christmas Opening Hours for 2008 are as follows: -

Tuesday 23rd December - Open until 5.00pm and then closed until Monday 5th January 2009 where normal working hours will resume.

We will however be contactable via e-mail on sales@girlsofelegance.co.uk for all enquiries through the christmas period.

Back Orders If your item is not in stock, we will back order for you. We will then aim to deliver within 28 days, depending on supplier availability. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security All credit cards are processed using the Protx Secure facilty and are encrypted. At no point do Girls Of Elegance Limited see your credit card details. We accept VISA, VISA DELTA, MASTERCARD, SOLO, SWITCH, JCB, VISA ELECTRON, and AMERICAN EXPRESS.

You can if your prefer phone in with your credit card details

Guarantee We offer a guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. All of our products come with a 14 day no quibble guarantee.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 8385143 (International +44 0845 8385143) or fax us on N/A or write to us at Sales Department 46 David Way Poole Dorset BH15 4QX United Kingdom

Privacy Policy Girls Of Elegance Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party

We conform to the requirements of the Data Protection Act, 1998..
We do not send random marketing emails to personal email addresses (spam).

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Returns Policy Girls Of Elegance Limited are committed to your complete satisfaction, so if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund provided the following steps are taken:-

EXCHANGES

Girls Of Elegance Limited will not charge an additional delivery charge for exchanged items. (except for Ireland delivery addresses without a Postcode or other destinations outside the UK)

1) Please send written notice to us no later than 14 (fourteen) working days following the day that the goods were received. By post to the address at the bottom of the page or by email: returns@girlsofelegance.co.uk Please note: this e-mail address is for notifications only and we do not reply to these e-mails.

2) Please return the items for exchange with the returns slip provided. Failure to complete the returns forum fully may result in delay in your exchanged goods being shipped.

3) Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the garment becoming un-sellable will not be credited and will be returned to you.

4) We advise you return the items by Royal Mail Recorded delivery which insures you for £30.00 in the event of items being missing or lost.

For items valued over £30.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices.

Note: We will not be held responsible for missing items returned to us. Should your item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.

EXCHANGE OF BRIDESMAIDS DRESSES

Exchanges for bridesmaids dresses will be extended to 28 days to enable you to arrange for the bridesmaids to get together for fitting purposes, we will then exchange any necessary sizes as per your instructions.

For Returns of Bridesmaids Dresses for refund, the item must be returned within the 14 working days deadline. (refer to returns policy below)

REFUNDS

1) Please send written notice to us no later than 14 (fourteen) working days following the day that the goods were received. by post to the address at the bottom of the page or by email: returns@girlsofelegance.co.uk

Please note: this e-mail address is for notifications only and Girls Of Elegance do not reply to these e-mails.

2) Please return the items for refund with the returns slip provided. Failure to complete the returns form fully may result in delay in your refund being processed.

3) Please return the goods to us in their original condition and packaging, unworn and unwashed, with all labels intact within 14 working days from when the goods were received. Any items that are returned with markings that result in the garment becoming un-resellable will not be credited and will be returned to you.

4) We advise you return the items by Royal Mail Recorded delivery which insures you for £30.00 in the event of items being missing or lost.

For items valued over £30.00 in value, please return them Special Delivery for Insurance Purposes, or use any other courier which ensures a signature is obtained from our offices.

Note: We will not be held responsible for missing items returned to us. Should the item go missing with Royal Mail, the customer will be responsible for contacting Royal Mail and issuing a claim.

NO refunds will be given unless we receive the goods safely, with the necessary documentation and within our deadline under any circumstances.

5) Please allow 10 working days from the date we receive your goods back for your refund to be completed and then a further 3 working days for this to appear on your account.

*Your refund may be slightly delayed due to Bank/Public Holidays or Company Shutdown Periods such as Christmas*

Where you do cancel your order, you are under a duty (until the goods are returned to us) to retain possession of them and take reasonable care of them.

6) When you return your order the goods must be returned to us at your cost, however we will not charge an additional delivery cost for exchanges of our items, this can be for any other products/sizes.

We will not accept returns of which are designed to be worn next to the skin (this applies to lingerie).

We do not reimburse any bleaching or dyeing costs.

We will not accept returns of Vollers Corsets as these are made to order, however you will be offered an exchange for another size/colour or entirely different product to the value of the original order.

We do not charge a restocking fee.

We will not accept returns for refund for orders that have already been exchanged once, we will however offer you an exchange to the value of the goods.

Any returns that are sent back to us that incur customs charges our end will be deducted from the total of the refund, We will not be liable for this cost under any circumstances.

Send all returns to the following address:-

Girls Of Elegance Ltd, Returns Department
46 David Way
Poole
Dorset
BH15 4QX.

Telephone: 0845 838 5143

Company Registration Number: - 05147410

VAT Number: - GB 871 9941 77

Your rights to return goods are protected under the EU Distance Selling Directive.

Last Postage Dates are as follows to guarantee before Xmas Delivery:

2nd Class - 18th December
1st Class - 20th December
Special Delivery - 23rd December
International - Dependant on location so not guaranteed after the 5th December.

Our Christmas Opening Hours for 2008 are as follows: -

Tuesday 23rd December - Open until 5.00pm and then closed until Monday 5th January where normal working hours will resume. No refunds will be processed until Monday 5th January 2009

We will however be contactable via e-mail on sales@girlsofelegance.co.uk for all enquiries through the christmas period.

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Girls Of Elegance Ltd, 46 David Way, Poole, Dorset, BH15 4QX